The Customer Service Experts will provide a turnkey guest services solution to meet the needs of your center.  This solution will include and provide you with a group of dedicated individuals whose sole purpose is “Guest Services”.  Imagine having one full-time dedicated person trained in the art of Guest Services, let alone a whole company that is dedicated to this cause, focusing on the service being provided to your patrons.

Providing customer service solutions to over 32 clients across the country since 1989, The Customer Service Experts team of professionals specialize in supplying proven customer-centric ideas and solutions. This translates into loyal customers and enthusiastic tenants. Together our team can provide your shopping center with a cost effective Turn-Key Guest Services Solution.  These solutions deliver break-through empowerment to advance strategic service values; putting new opportunities within reach of your center.

Superior customer service is the single most effective way to differentiate your organization from the competition. The Customer Service Experts offer solutions, which improve the way your center communicates with its customers. We work hard to supply your center with well trained, professional employees who will reflect the unique qualities of your center. Each center has its own site manager, with direct upper management support. We also provide an administrative support office, which is open all center hours.

 
 
  • Exemplifying the term “Guest Relations”
  • Motivational techniques that teach ambassadors how to live a “Customer Service Lifestyle”
include but are not limited to the following:

Guest Services

  • Information
  • Hand held directories and restaurant menus
  • Stroller rentals
  • Wheelchair services
  • Lottery services
  • Gift card program
  • Employment listing
  • Lost and found assistance
  • Travel and tourism information
  • Bus schedules

Merchant Service

  • Merchant relations program
  • Copy/fax services,
  • Postage stamp services
© 2008 The Customer Service Experts Inc., PO Box 220 Upland, CA 91785 P: 909-946-2400 F: 909-946-2629
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